DDR Service Agreement (Package Plan)

MAXOTECH PTY LTD t/a FibreMax (ABN 20159147430) DDR SERVICE AGREEMENT

I/We hereby authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 165969, 303909, 301203, 234040, 234072, 428198) (herein referred to as "Ezidebit") to make periodic debits on behalf of MaxoTech t/a FibreMax (ABN 20159147430) as indicated on the included Direct Debit Authorisation (herein referred to as "FibreMax®").

I/We acknowledge that Ezidebit is acting as a Direct Debit Agent for FibreMax and that Ezidebit does not provide any goods or services (other than the direct debit collection services to me/us for FibreMax® pursuant to the Direct Debit Authorisation and this DDR Service Agreement) and has no express or implied liability in regards to the goods and services provided by FibreMax® or the terms and conditions of any agreement that I/we have with FibreMax®.

I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of my/our agreement with FibreMax® and the terms and conditions of the Direct Debit Authorisation (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Authorisation) and this DDR Service Agreement.

I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details.

I/We acknowledge that it is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/we agree that Ezidebit will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:
1.      there is a public or bank holiday on the day of the debit, or any day after the debit date;
2.      a payment request is received by Ezidebit on a day that is not a banking business day in Queensland;
3.      a payment request is received after normal Ezidebit cut off times, being 3:00pm Queensland time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise Ezidebit to vary the amount of the payments from time to time as may be agreed by me/us and FibreMax® as provided for within my/our agreement with FibreMax®. I/We authorise Ezidebit to vary the amount of the payments upon receiving instructions from FibreMax® of the agreed variations. I/We do not require Ezidebit to notify me/us of such variations to the debit amount.

I/We acknowledge that Ezidebit is to provide at least 14 days' notice if it proposes to vary any of the terms and conditions of the Direct Debit Authorisation or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.

I/We acknowledge that I/we will contact FibreMax® if I/we wish to alter or defer any of the debit arrangements.

I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to FibreMax®.

I/We acknowledge that any disputed debit payments will be directed to FibreMax® and/or Ezidebit. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee may be payable by me/us to Ezidebit. Where a failed payment fee is applicable, the amount will be as detailed in the Debit Arrangement of the Direct Debit Authorisation. I/We will also be responsible for any fees and charges applied by my/our financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Ezidebit or FibreMax®.

I/We authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by FibreMax®.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Authorisation and may be payable to Ezidebit and subject to my/our agreement with FibreMax®. I/we agree to pay those fees and charges to Ezidebit.

Credit Card Payments
I/We acknowledge that "Ezidebit or FibreMax" will appear as the merchant for all payments from my/our credit card. I/We acknowledge and agree that Ezidebit will not be held liable for any disputed transactions resulting in the non-supply of goods and/or services and that all disputes will be directed to FibreMax® as Ezidebit is acting only as a Direct Debit Agent for FibreMax®.

I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Authorisation.

I/We appoint Ezidebit as my/our exclusive agent with regard to the control, management and protection of my/our personal information (relating to FibreMax® and contained in this DDR Service Agreement). I/We irrevocably authorise Ezidebit to take all necessary action (which Ezidebit deems necessary) to protect and/or correct, if required, my/our personal information, including (but not limited to) correcting account numbers and providing such information to relevant third parties and otherwise disclosing or allowing access to my/our personal information to third parties in accordance with the Ezidebit Privacy Policy.

Other than as provided in this Agreement or the Ezidebit Privacy Policy, Ezidebit will keep your information about your nominated account at the financial institution private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purposes of debt collection, or as otherwise required or permitted by law. Further information relating to Ezidebit's Privacy Policy can be found at http://www.ezidebit.com/au/privacy-policy/.

I/We hereby irrevocably authorise, direct and instruct any third party who holds/stores my/our personal information (relating to FibreMax® and contained in this DDR Service Agreement) to release and provide such information to Ezidebit on my/our written Authorisation.

I/We authorise:
a.      Ezidebit to verify and/or correct, if necessary, details of my/our account with my/our financial institution; and
b.      my/our financial institution to release information allowing Ezidebit to verify my/our account details.

FibreMax®
Suit659, 1/422 Oxford Street, Bondi Junction, NSW 2022
1300 757 013   |   accounts@fibremax.com.au

Ezidebit
PO Box 3327 Newstead, QLD 4006
(07) 3124 5500

Direct Debit Authorisation (Package Plan)

MAXOTECH PTY LTD t/a FibreMax (ABN 20159147430)
Direct Debit Authorisation

I/we acknowledge by clicking Yes, I/we have agreed to the Terms and Conditions of MAXOTECH PTY LTD t/a FibreMax (ABN 20159147430) herein referred to as “FibreMax®”.

I/we authorize Ezidebit, acting on behalf of FibreMax, to debit payments from my specified Credit Card provided online, and I/we acknowledge that “Ezidebit or FibreMax" will appear as the merchant on my credit card statement.

I/we authorize Ezidebit Pty Ltd CAN 096902813 to debit my/our account at the Financial Institution as provided online through the Bulk Electronic Clearing System (BECS) in accordance with this Direct Debit Authorisation and as per the Ezidebit DDR Service Agreement (Ver 1.9) included.

I/we acknowledge that Regular Monthly Debit Amount including payment details and associated fees/charges as indicated in my Services Schedule and/or the total amount billed for the specified period for this and other subsequent agreements or amendments between me/us and FibreMax® and/or Ezidebit.

Fee Schedule:
flexiMAX 25-100Mbps $10 monthly*

*Charged at $10 per month if used (unlimited use thereafter).

Additional costs#
The following additional cost may apply:
Transfer (churn) fee $16.50
New Development fee $300
Additional installations $300
Incorrect fault raised to the Carrier^ $199
(^No fault on Carrier’s network)
Late cancellation or Missed appointment $ 99
Order withdrawal $ 99

# NBN Co may impose other charges on FibreMax® not listed above pursuant to the NBN Co Wholesale Broadband Agreement. Where FibreMax® incurs those charges as a result of the services provided to you, we may pass through those charges and bill them to you.

Debit order fees()
Once-off administration fee $5.50
Bank account transaction fee $0.99
Credit Card surcharge 2%
Failed Payment fee $14.80

()In addition to your monthly access fees by FibreMax®
All prices are inclusive of GST and charged in advance.

Minimum fees apply to all Service Schedules and pro-rata fees may apply.
New Development fees only apply to the first NBN connection at premises in a newly developed area.
Subsequent Installation fees only apply new and/or additional services selected, like a new Copper Pair.

This authorization is to remain in force in accordance with the terms and conditions on this Direct Debit Authorisation, the included Ezidebit DDR Service Agreement (Ver 1.9). I/we have read and understand the same. I/we acknowledge that our personal information will be collected, used, held and disclosed in accordance with the Ezidebit Privacy Policy available online.

I/we acknowledge that MAXOTECH PTY LTD t/a FibreMax (ABN 20159147430) Terms, Policies & Critical Information are available online.

Critical Information Summary

Standard nbn™ network capacity for everyday Internet use in the home or small office.
Unlimited Data
flexiMAX 25-100 Mbps

Actual speeds on FTTN/B technology type to be confirmed upon connection. Speeds are based on tests conducted between 7pm and 9pm.

CONTRACT LENGHT 
1 Month - Setup Cost $0.00 
Minimum cost as indicated per plan.

flexiMAX 25-100Mbps 
flexiMAX Service Feature allows you to log into your account and change your speed instantly. You can migrate (change) to and from any month-to-month nbn™ Plan. Unlimited FREE changes are now included. Access fees charged pro-rata based on the plan selected and duration.

Additional costs#
The following additional cost may apply: 
Transfer (churn) fee $16.50
New Development fee $300 
Additional installations $300 
Incorrect fault raised to the Carrier# $199 
(#No fault on Carrier’s network) 
Late cancellation or Missed appointment $99 
Order withdrawal $99 

#NBN Co may impose other charges on FibreMax® not listed above pursuant to the NBN Co Wholesale Broadband Agreement. Where FibreMax® incurs those charges as a result of the services provided to you, we may pass through those charges and bill them to you. 

Other fees^
Failed Payment fee $14.80
Collection fees will be added in case of non-payment.

^In addition to your monthly access fees by FibreMax® All prices are inclusive of GST and charged in advance.

Cancellation
You can cancel your service at any time by calling our call centre. No cancellation term required.

Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Curb (FTTC) speed test results and your options
Your nbn service can never go faster than the maximum line speed available at your home.
We’ll run speed tests to confirm your maximum line speed when your service is working and tell you if a higher speed tier will benefit you. If your line isn’t capable of supporting the speed tier you’re on, we’ll send you an email with your speed results and options. You will be able to switch to a lower-priced plan without charge or cancel your plan without charge.

Some factors impacting performance in the home 
Broadband speeds may vary due to:

• the website you’re visiting, and their servers.
• Wi-Fi is less reliable than an Ethernet cable.
• the speed tier you are on.
• in-home wiring.
• network capacity and network traffic.
• the nbn technology type at your home, and where your modem is located.
Setting up your home modem in a central spot away from your electric appliances can help. Wi-Fi Boosters can also help.

nbn™ Service and power outages
Your nbn service won’t work during a power outage. This means that you won’t be able to make or receive phone calls if there is no power to your modem, including calls to Emergency ‘000’ services. You’ll need to rely on your mobile phone to make calls in this situation.
For Fibre to the Premises (FTTP) connections, battery backup is available to customers with Priority Assistance, a medical alarm, back-to-base alarm, lift phone or a voice-only service.

Medical/security alarms
If you have a Back to Base Security Alarm or Medi-Alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn service and identify what alternatives are available. You’ll need to arrange this before we move you to the nbn network, or your alarm may not work.

Remember to register with nbn co’s Medical Alarm Register.

This Critical Information Summary can be viewed online.
FibreMax® reserves the right to make changes to this Critical Information Summary by giving at least 14 days' notice. These changes will be published on our website.