To report a fault we need some information about your the devices, especially your modem and your nbn™ connection box. The nbn™ connection box only applies if you have FTTP, HFC and FTTC. This will help our support team in the troubleshooting process.
NCD (nbn™ connection box)
NCD (nbn™ connnection box) MAC Address?
NCD (nbn™ connection box) Power Cycled?
NCD (nbn™ connection box) LED Light Status
It is important to know the status of the LED lights on the nbn™ connection box. The nbn™ connection box should be connected to one of the wall sockets in your house or office.
Status of LED Lights
Status (Flashing/Solid/On/Off)
Colour (Off/Amber/Blue/Red)
LED Lights
Power Light
Link Light
DSL Light
Lan light
Example
DSL Light: Flashing Blue
Modem
What is the brand and model of your modem?
What is the MAC address of your modem?
Have you power cycled your modem?
Your Service
Has an isolation test been run?
Have the cables been checked?
Is the NCD (nbn™ connection box) connected to the first socket?
Support
Please provide our support team with the information if you are experiencing dropouts or an intermittent connection. You can provide the information to support@fibremax.com.au